Delivery & Return Policy
Everything you need to know about how your order gets to you, and what to do if something isn't right.
Delivery Policy
Sparkling Pro dispatches from Wadeville (Gauteng) and Empangeni (KwaZulu-Natal) — whichever is closer to you determines your delivery fee.
Fulfilment options
- Delivery — to your address, calculated automatically by distance from our nearest dispatch point.
- Collection — free, from either the Wadeville factory or the Empangeni shop. We'll confirm when your order is ready.
- PUDO Locker-to-Locker — arranged and paid for separately; we'll contact you to confirm your nearest locker and arrange that portion of payment directly.
Delivery fees
| Distance from dispatch point | Fee |
|---|---|
| 0–20 km | Free on orders of R500 or more, otherwise R150 |
| 21–100 km | R350 |
| 101–300 km | R900 |
| Over 300 km | Custom quotation required — contact us directly |
Lead time for bulk orders is 5–7 business days. Full payment is required upfront before production/dispatch begins.
Order processing
Standard (non-bulk) orders are typically dispatched within 1–3 business days of payment being confirmed. You'll receive confirmation once your order is on its way, and our team will be in touch if there's ever a delay.
Return Policy
We want you to be satisfied with every Sparkling Pro product. If something's wrong, here's how we handle it.
Damaged or defective products
If your order arrives damaged, leaking, or with a manufacturing defect, contact us within 48 hours of receiving it at info@sparklingpro.co.za with your order reference and a photo of the issue. We'll arrange a replacement or refund at no cost to you.
Change of mind
Unopened, unused products in their original packaging may be returned within 7 days of delivery for a refund or exchange. Please contact us first to arrange the return — the cost of returning the item is the customer's responsibility unless the return is due to our error.
Non-returnable items
- Opened or used cleaning products (for hygiene and safety reasons)
- Products purchased as part of a bulk order with custom formulation or packaging
- Toilet paper and tissue products once the outer packaging has been opened
Refunds
Approved refunds are processed back to your original payment method and typically reflect within 5–10 business days, depending on your bank or card provider.
Contact us at info@sparklingpro.co.za or call 065 672 1030 and we'll sort it out.